Leadership & Organizational Development

The Art of Conversation

Good conversational skills leave all conversation partners with a positive feeling and gives the impression that the conversation has taken a natural course. The 7-phase planning behind it makes it possible.
35 min English, German incl. certificate of participation For all employees

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Used across industries

Course content & learning objectives

Chapters

Phase 1: Preparation

A well-planned conversation reduces your own stress and the stress of the person you are talking to. This course chapter presents the 3 steps of a thorough preparation.

Phase 2: Welcome

The welcome phase is the phase that can influence the entire course of an interview. At this point, you will learn how to make a positive first impression.

Phase 3: Warm-Up

The warm-up phase has a high tactical value for leading the conversation. How a positive relationship level can be established and which topics are suitable for this is explained.

Phase 4: Factual Content

There are some important principles to consider for the factual content phase. The appropriate interview techniques are explained in this part of the course.

Phase 5: Cool Down

The seemingly simple and logical cool-down phase also has its tactical challenges. Here's how to make a smooth transition back to the relationship level.

Phase 6: Farewell

The last impression is often remembered. This course chapter shows how to end the conversation in a mindful and engaging way.

Phase 7: Follow-Up

By following up, the conversation can be reflected upon. At this point, you will find valuable reflection questions that will help to continuously improve your own conversational skills.

Summary

Again, what are the things to consider when transitioning between phases? This course chapter provides a brief summary of the most important course content.

Learning objectives

  • Finding out the interests and concerns of your conversational partner
  • Creating a pleasant atmosphere for the conversation
  • Tact and sensitivity, even with difficult topics
  • Knowing when to communicate on the relational or the factual level
  • Continuously improving your conversational skills

Questions about e-learning, LMS and certification

Certificate & Compliance

Yes. Upon successful completion of the final assessment, a digital certificate of participation is issued – suitable for internal documentation and compliance verification.
Depending on the LMS, completion status, quiz results, time spent, and certificates are automatically tracked and made available for reporting.

Integration & Customization

Yes. The course is available as SCORM 1.2, SCORM 2004, xAPI, or LTI and integrates directly with common learning management systems.
Yes. Corporate branding (logo, colors, corporate identity) as well as internal content such as contacts, policies, or process guidelines can be integrated.

Updates, Demo, Licensing

Yes. For technical evaluation, we provide a demo SCORM package or a time-limited trial access (approximately 14 days).

Licensing, Updates, Demo

The training is available as a standalone module, a course bundle, or on a subscription basis. Licensing is company-wide and typically requires a minimum term of one year.

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