Latest ReleasesCyber & Information Security

Fake Support: How to Spot Fake Ai Chatbots

A problem with a service provider, a quick search, a chatbot that offers immediate help and asks for your password: fake support starts the moment you seek help. in this interactive screen story, you’ll examine the chat, website, and data sharing to distinguish the official support channel from the fake one.
  • You can spot fake support chats and search ads before you disclose your login or payment information.
  • you can find the official support channel through your contract, invoice, or app – not through the first ad you see.
15 min German, English For all employees

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Internal online training in just a few steps

Get immediate operational readiness - compatible with any learning management system (LMS) or as a stand-alone solution. Interactive, with certificate, and customizable for your industry on request.

1 Select a course (and customize it)

Choose a ready-made course from mybreev and tailor the content to your industry whenever needed.

2 Integrate technically

Seamless integration into your LMS or immediate use as a stand-alone solution. Format: SCORM 1.2, xAPI, HTML5 and LTI.

3 Train interactively

Active learning through integrated quiz questions and practical exercises. Measurable learning progress in real time.

4 Issue certificates

Automatic certificate issuance after successful completion. Documentable for professional development and compliance.

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Used across industries

Course content & learning objectives

Chapters

Introduction: help wanted

A colleague is having a problem with a service provider, looks for support, clicks on the first ad, and a helpful chat window pops up right away. You get an overview of the course structure and follow the story from here on.

The chat that's too helpful

The chatbot asks for your password, payment information, and internal details step by step. At the first checkpoint, you decide which information doesn't belong in a chat – no matter how genuine it may seem.

The website check: is the channel real?

You'll read the domain information and legal notice, learn to distinguish paid search ads from organic results, and discover that the official app and customer account are secure options. At the second checkpoint, you'll review the page from the story using this checklist.

Real or fake? the comparison exercise

In five pairs of genuine and fake support chats and support pages, you'll decide which channel is legitimate. The answer for each pair reveals the structural feature that makes the difference – not just a gut feeling.

Conclusion: follow the official procedure and file a report

They retrieve contact information from a contract, invoice, or app rather than from a search, report the attempted fraud to it security and the impersonated provider, and complete the process by answering five multiple-choice questions.

Learning objectives

  • You can tell the difference between official support channels and fake chats, search ads, and support pages.
  • You check the domain, legal notice, and verification details before answering questions in a chat.
  • You never enter passwords, payment information, or internal information in an unverified chat.
  • If you have any questions, please use the official support channels via your customer account, the app, or the contact information provided.
  • You immediately report fake support attempts to it security and alert the provider being impersonated.

Questions about e-learning, LMS and certification

Certificate & Compliance

Yes. Upon successful completion of the final assessment, a digital certificate of participation is issued – suitable for internal documentation and compliance verification.
Depending on the LMS, completion status, quiz results, time spent, and certificates are automatically tracked and made available for reporting.

Target Audience & Process

The fake support training is designed for all employees who use online services at work and look for help online when problems arise. Teams with customer contact benefit in particular, because their own brands can be impersonated. No prior knowledge is required.
The fake support e-learning works as an interactive screen-based story that you complete in about 15 minutes on a computer, tablet, or smartphone. You follow a colleague from the first chat to the website check and make your own decisions at two checkpoints. A Real or Fake comparison exercise and six graded quiz questions confirm what you have learned.

Integration & Customization

Yes. The course is available as SCORM 1.2, SCORM 2004, xAPI, or LTI and integrates directly with common learning management systems.
Yes. Corporate branding (logo, colors, corporate identity) as well as internal content such as contacts, policies, or process guidelines can be integrated.

Updates, Demo, Licensing

Yes. For technical evaluation, we provide a demo SCORM package or a time-limited trial access (approximately 14 days).

Content & Relevance

Fake support is fraud through a counterfeit customer service: criminals pose as the help desk of a well-known provider via search ads, support pages, or AI chatbots and ask for login credentials, payment details, or remote access. Law enforcement agencies classify this pattern as a support scam or tech support scam. The U.S. Federal Trade Commission alone reports about 3.5 billion dollars lost to imposter scams in 2025, nearly 1 billion of it through business impersonation.
You recognize a fake support chat by the channel, not by how friendly the bot is. Warning signs include a chat reached through a search ad instead of the official website, a domain that does not match the provider, a missing or incorrect legal notice, and requests for passwords, payment details, or remote access. Legitimate providers resolve issues in your customer account or app and never ask for your password in a chat. Unlike the phishing course, this course covers the situation in which you are the one looking for help.

Licensing, Updates, Demo

The training is available as a standalone module, a course bundle, or on a subscription basis. Licensing is company-wide and typically requires a minimum term of one year.

Ready-to-use learning content

More than 100 ready-made courses - curated into topic areas that matter to companies today. Every shelf is an area we can continue to expand together with partners.

Ready shelf

Compliance

Compliance management and whistleblowing

 Ready shelf

Cyber & Information Security

Phishing, vishing and cyber security basics

 Ready shelf

Data Protection

GDPR and data protection at work

 Ready shelf

Artificial Intelligence

AI & compliance

 Ready shelf

Occupational Health & Safety

Occupational safety and fire protection

 Ready shelf

Diversity & Fairness

Unconscious bias and inclusion

 Ready shelf

Sustainability

Climate awareness and EU disclosure rules

 Ready shelf

HR Legal

Employment law and working time regulations
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